Working with practices day in and day out for over 17 years, Eyemax has seen just about every barrier practices face in order to truly implement change. That doesn’t mean it’s impossible, it just means it’s going to take work. Work to incorporate these 8 habits of highly effective practices today, and start producing happy patients and happy employees.
1. Teamwork Atmosphere
No job is too big or too small for any one person in the practice. If the front desk is tied up, everyone else should be comfortable taking a phone call. The entire staff should be on the same team with the same goals in mind, so make sure it’s functioning that way.
2. Take Ownership
You are in the business of customer service, so if a problem arises, solutions should be found… immediately. Stop passing the buck from one employee to the next, and start taking responsibility of what is in front of you.
3. Set Goals
This is often overlooked, but the easiest to implement. Set goals every month to feel accomplished. Whether it’s surgery goals, or reducing your no shows, make sure these goals are known by every employee, whether related or not. Remember this is a team effort!
4. Educated Staff
Nobody likes to feel left out. Hold monthly meetings to ensure each and every staff member is aware of any changes or new things happenings in your practice.
5. Top-Down Management Approach
Management must be involved and on board in order for any new change to happen. If the management is not present or unreachable, employees lose momentum and success is limited.
6. Rewards and Incentives
Reach a goal? Reward your staff. Whether it’s monetarily, or it’s a spotlight in the monthly meeting and a thank you card. Employees want to be rewarded and acknowledged, in order to continue to be engaged.
7. Brand Recognition
Have an identity. Know what you stand for, and make sure that message comes across in everything you do, whether it’s day-to-day interactions or an overall marketing strategy.
8. Consistency
Consistency is the only way to see true change and growth. Effective practices never waver when it comes to implementing or accomplishing anyone of these habits.
